Cancellation Policy

At Mmall USA, we strive to ensure customer satisfaction with every purchase. If you wish to cancel your order, please review our cancellation policy below.

Order Cancellation

• You may request to cancel your order within 24 hours of placing it.
• Cancellation requests must be submitted by contacting our Customer Service via email at support@mmall.us.
• Orders that have already been processed for shipment or shipped cannot be cancelled.

How to Cancel

• Send us your order number and request cancellation within the allowed time frame.
• Upon receiving your cancellation request within 24 hours, we will confirm cancellation and process the refund.

Refunds

• If your order is successfully cancelled before shipment, a full refund will be issued to the original payment method.
• Refunds may take 5–7 business days to reflect in your account depending on your payment provider.

Exceptions

• Customized or personalized products cannot be cancelled once the order is confirmed.
• Orders placed using promotional vouchers or during flash sales are subject to specific cancellation terms disclosed at checkout.

Need Help?

If you have any questions about cancellations, please contact our Customer Support team:

Email: support@mmall.us
Phone: +1 (512) 355-5206
Hours: Monday–Friday, 9 AM – 6 PM Central Time (CT)
Location: Austin, Texas, United States